The FSNA LEAD Summit begins with a full day deep dive: Leading and Managing Teams with Emotional Intelligence, presented by the Crummer Rollins Center for Management and Executive Education. Designed to engage participants through a variety of learning activities; the program focus is Emotional Quotient: the ability to monitor your own emotions, drivers, capabilities, as well as those of your staff members, to unite them into a high function team that produces successful outcomes. 

The second day of the LEAD Summit will begin with Enlightening Rounds; select vendors will introduce new products and recipes; new equipment and new uses!

Up next, Engaging Gen Z through Branding and Innovation. Then it’s lunchtime! A short stroll through the historic Rollins campus leads attendees to the Cornell Café. See and taste how Sodexo presents its meal program to college students. Carry out a dessert, grab a cup coffee and settle in for the grand finale; a keynote by restaurant trend and leadership consultant, Bobby Shaw. He’ll share his perspectives on organizational health, and creating corporate culture. Employed by Chipotle for 10 years during its rise to fame, Shaw will talk about how the team worked to establish the company, develop the brand and build the Chipolte culture.

“The focus on people development, culture, systems, and processes, made us a force to be reckoned with. We knew we had lightning in a bottle. We knew we had something special. We paid our dues, rolled up our sleeves, and wanted more for each other than we wanted for ourselves. And we all won.”

And finally, Walk & Reflect at Leu Gardens. Share your challenges and successes with colleagues as you stroll through one of Florida’s premier botanical gardens. In this peaceful setting allow your conscious and subconscious brain to process what you’ve learned and apply to your leadership and management strategy. 


HOTEL INFORMATION - Please Scroll to the bottom of the page.


Tim Flanagan, MA. is the owner and lead consultant at Custom Leadership Solutions. In this role, he designs and delivers programs on leadership, teamwork, conflict management, problem solving, emotional intelligence, communication, organizational culture, and change. Tim is the co-author of four books: Leading Forward, 2014, Becoming a Conflict Competent Leader, 2012, 2007, Building Conflict Competent Teams, 2008, and Developing Your Conflict Competence, 2010. He is the author of numerous articles and is a frequent presenter at national and regional conferences and meetings. Tim’s recent speaking engagements include the International Institute for Conflict Prevention and Resolution, the Disney Leadership Conference, and the Major League Baseball Winter Meetings. Read More


Robert K Prescott, Ph.D., SPHR, SHRM-SCP has spent twenty years in industry and eighteen years in teaching and consulting roles. He is currently a Corporate Engagement Consultant for the College of Continuing Studies at The University of Alabama. Most recently, he was Associate Professor of Management at the Crummer Graduate School of Business at Rollins College in Winter Park, Florida. In this role, Dr. Bob was responsible for teaching graduate level courses in the Master of Business Administration (MBA), Master of Human Resources (MHR), and Executive Doctorate of Business Administration (EDBA) programs. Read More



Recognized in 2016 by Fast Casual in their annual Top 100 report as a Top 25 Executive, Bobby Shaw has held senior leadership roles with several restaurant companies, including Wahlburgers where he led the largest franchise organization developing the brand in the upper Mid-west and internationally in the United Kingdom. Prior to Wahlburgers, Bobby led Salad and Go, a disruptive innovation that is changing the way America thinks of and consumes traditional drive-thru fast food as Chief Executive Officer, as well as leading Freebirds World Burrito for 3 years, where he oversaw a complete transformation of the brand voice, re-engineered the menu, implemented a new service model, and created a new restaurant design. Prior to Freebirds, Bobby held the position of Executive Regional Director for Chipotle Mexican Grill where he helped the company achieve rapid growth through developing a strong people culture and operating great restaurants.  Read More




Wednesday - May 1

7:30 – 8:30           Registration Opens
8:45 – 9:00           Welcome
9:00 – 12:00         Leading and Managing Teams with Emotional Intelligence presented by Crummer|Rollins
                               Center for Management and Executive Education
12:00 – 1:15         Networking Lunch - Cornell Marketplace
1:15 – 3:30           Leading and Managing Teams with Emotional Intelligence continued 
3:30 – 4:00           Refreshment Break
4:00 – 5:15           Leading and Managing Teams with Emotional Intelligence continued
6:00                       Reception at the Alfond Inn

Thursday - May 2

8:00 – 8:30           Message from the President & Coffee
8:30 – 10:30         Sustaining Industry Partner Enlightning Rounds - featuring 14 school food service
                                vendors informing on new products, services, recipes and approaches.
10:30 – 11:00       Coffee Break
11:00 – 12:30       Engaging Gen Z through Branding and Innovation - Panel Discussion
12:30 – 2:00         Lunch on Your Own
2:00 – 3:30           Creating Corporate Culture – Keynote Speech by Bobby Shaw
4:00 – 5:00           Walk and Talk at Leu Gardens

  *Schedule is tentative - subject to change

Hotel Information

Host Hotel:

DoubleTree by Hilton Orlando Downtown
60 South Ivanhoe Boulevard
Orlando, Florida 32804

Located less than a 5 mile drive from the event site, the DoubleTree Orlando Downtown overlooks Lake Ivanhoe and is conveniently located just off of I-4.

Group Room Rate: $139 +tax
Self Parking: $10 per night
Valet Parking: $21 per night
Cut-off: April 1, 2019 or until block is full
Check-in: 4:00 pm; Check-out: 12:00 noon

To make a reservation, call (407) 425-4455 and use the group code: FSN, or book online here

Additional Accommodations:

Embassy Suites by Hilton Orlando North
225 Shorecrest Drive
Altamonte Springs, Florida 32701

To make a reservation, call (407) 834-2400, or visit their website.